• Our Policies •

Photo Credit: DQstudios | www.dqstudios.com

MAKE-UP LESSONS
If the instructor cancels or changes the class,  the instructor will either offer an alternate date for a class or reimburse the lesson fee in the form of the original payment. The decision will ultimately be up to the discretion of the instructor. 

If a student cancels, the instructor is not obligated to provide a make-up class, however the student is welcome to join another class, pending available spots in the class of choice. 

REFERRAL PROGRAM
The greatest compliment we receive is when we have a new family register in our program 'by word of mouth'. Referrals are such an appreciation on our end that we would like to say 'thank you' to the families who have shared their experiences with others. Our referral program are for families who are already registered with us and are attending our baby program currently. These families would of already spent at least three months with us, and as a gesture of appreciation, the referral program gives them one week of lessons free, for each month they are registered. 

OUR POLICY FOR THE REFERRAL PROGRAM:

• The referral program is not applicable to siblings of current families.
• The referral program is applicable to one allowed lesson per month of the registered program.
• The reimbursement or waiver of the fee will follow the successful registration of the referred student, as long as they register for at least 3 months of the program.
• You may refer as many families as you like, there is no limit to the number of referrals you may give to us. 

WITHDRAWALS 
There is a NO REFUND POLICY for group lessons. We do understand that life happens and unexpected events come up. In these situations Calgary Suzuki Baby will evaluate and consider a refund, this will be case by case and proper documentation will be needed to support reason(s). 

Calgary Suzuki Baby reserves the right to cancel, postpone or combine classes at anytime. If this should happen, you will be given at least 2 weeks notice to transfer to another class or withdrawal from the program. If you do choose to withdrawal, you will receive a refund in the form of your original payment.